Last updated: October 2026
Privacy Policy
This policy applies to the VPNBall marketing website, user panel and subscription services. It explains the purposes and scope of data processing, as well as the actions available to users. Third-party websites and payment services have their own privacy policies.
Account and Order Data
VPNBall does not require an email address to create an account; a username and password are sufficient. An email address is not required for registration. Account data is used to verify identity, maintain login status, provide subscriptions and respond to account requests. Do not include personal information unrelated to the service in your username or support tickets.
Order records include the selected plan, order amount, payment status and transaction-related information. They are used to verify payments, activate services, look up orders and process refunds. Data usage and subscription status are used for plan billing and quota management, not to reconstruct browsing activity. Text and attachments submitted in support tickets are used only to address the issue at hand.
No-Logs Policy
VPNBall does not record which websites users access through the service, or store browsing content, lists of destinations or DNS query history. The service does not retain connection logs that could be used to trace an individual's browsing activity, including historical details linking an account to a destination website or connection time.
Temporary operational state needed to maintain an active connection is used only for data transmission and troubleshooting, and is not kept as browsing history. Account verification, order records and plan usage are service management data, not browsing logs. The no-logs policy does not prevent destination platforms from identifying activity on their own accounts, and does not replace the need to protect your devices and account credentials.
Site Analytics and Local Storage
Marketing website analytics help us understand traffic sources, browsing paths, device and browser categories, and button clicks, so we can improve content and the user experience. These site analytics are separate from subscription connections and are not used to record off-site content accessed through international routes.
Cookies and local storage are used to save essential session state, authentication credentials and language preferences, so settings do not need to be repeated when moving between pages. You can restrict cookies or clear site data in your browser settings; doing so may require you to log in again and may reset some preferences. Logging out and clearing browser data will not automatically delete server-side order or account records.
Third-Party Payments and Data Sharing
VPNBall supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service, and any data it collects to complete a transaction is subject to its own policies. VPNBall verifies payment outcomes using order details and payment receipts; users do not need to include sensitive information from payment credentials in support tickets.
Data processing is limited to what is necessary to provide the service, maintain accounts and resolve transaction issues. For payment verification or technical coordination, only information required for that purpose is shared. When data must be provided by law, requests are verified and processing is limited to the applicable requirements; this does not expand into routine collection of browsing logs.
Data Retention and Deletion Requests
Account information is retained for as long as needed to provide the service and manage the account. Order and refund records are retained for as long as needed to verify transactions, resolve disputes and meet applicable legal obligations. Website analytics are kept only as needed for analysis and maintenance, then deleted or aggregated so they can no longer be linked to individuals. This policy does not set a single fixed retention period.
Users can log in to the panel and use the support ticket portal to request access to, correction of or deletion of account data. Account ownership must be verified before processing a request to prevent action by someone else. Deletion may affect subscription access; if some records must be retained to resolve a transaction dispute or meet legal obligations, we will explain why and limit their subsequent use.
Policy Updates and Questions
When service features or data processing practices change, VPNBall will publish an update on this page and revise the last-updated month at the top. Significant changes to processing purposes, data scope or user rights will be announced on the website or in the user panel. Where separate consent is required by law, it will be obtained as applicable.
To ask how specific data is used, raise a privacy concern or follow up on a deletion request, please describe the matter in a support ticket through the user panel. Do not send your account password or a complete subscription link. For service usage rules, see the Terms of Service.